ABSTRACT
O objetivo deste trabalho foi verificar o conhecimento que o controlador de tráfego aéreo (CTA) possui sobre sua voz. Participaram desta pesquisa 21 controladores do Aeroporto Internacional do Rio de Janeiro. Elaborou-se um questionário com perguntas abertas e fechadas sobre os fatores prejudiciais à voz e os cuidados utilizados para melhorá-la. Todos eram do sexo masculino com idade média de 40 anos. O tempo médio de atuação nessa profissão era de 20 anos; 28,5% exerciam outra profissão; 42,8% relataram que cuidavam da voz falando menos e evitando gritar; 14,2% referiram rouquidão frequente; 90,5% consideraram seu trabalho estressante; 95,2% não utilizavam técnicas para aliviar o estresse. Dos fatores prejudiciais à voz, 14,2% eram fumantes e 52,3% consumiam bebidas alcoólicas socialmente; 100% dos entrevistados ingeriam cafeína diariamente. Alergia respiratória foi relatada por 42,9%; 95,2% consideraram que a qualidade da comunicação oral é importante no seu trabalho; 85,7% já vivenciaram alguma situação de falha na comunicação com o piloto; 33,3% atribuíram a problemas com sua própria comunicação e 16,6% a problemas da comunicação do piloto; 76,2% nunca receberam treinamento para expressão oral. Concluiu-se que governo e setores responsáveis pela prevenção de acidentes aéreos deveriam oferecer treinamento e acompanhamento para saúde vocal a fim melhorar as condições de trabalho e vida desses de profissionais.
The main propose of this work was to verify the knowledge that the air traffic Controllers (ATC) have about their voice. A total of 21 controllers of the international airport of Rio de Janeiro, Brazil, have participated in this research. Based upon the harmful aspects and care to the voice improvement, a questionnaire was elaborated with open and closed questions. All the individuals were male, with average age of 40 years old. They have an average of 20 years of experience on the job. Among them, 28.5% performed other kind of work as well. Speaking less and preventing flu was the kind of care that 42.8% took. Husky voice was frequently observed by 14.2% of the individuals. The work was considered stressfull by 90.5% of the individuals. Techniques to relieve stress were not used by 95.2% of the individuals. Regarding the harms to the voice, 14.2% were regular smokers; 52.3% drank alcoholic beverage socially; 100% of the individuals had caffeine on daily bases. Respiratory allergy was reported by 42.9%. The importance quality of the oral communication was considered by 95.2%. Some situation of imperfection in the communication between the controller and the pilot had already happened with 85.7%; of these 33.3% had related problems with his own communication and 16.6% reported problems to the pilot communication; 77.2% had never had any kind of training for oral expression. The conclusion was that government and sectors responsible for the prevention of air accidents should provide training and support of vocal health in order to improve working and life conditions of these professionals.